Frank Keeney

47724 Bowline Terrace
Sterling VA 20165
(703) 625-3807
frankkeeney [at] me [dot] com

SUMMARY
Twelve plus years of experience focused on global systems, network operations and web as well as coded client
product development. Strong people management and customer satisfaction background, leading diverse teams across multiple time zones to deliver social networking products. Strong operational background, managing development, QA and other
functions to deliver SOA and Social Networking projects. Led strategic deals, including a multimillion deal
between AOL/Netscape and HP to deliver LDAP Directory Server for all HP Server O/S. Tenacious problem
solver invigorated by developing creative and unusual yet successful approaches to challenging issues. Place high
emphasis on mentoring and coaching engineers and managers.

PROFESSIONAL EXPERIENCE

September 1996-March 2009
AOL, LLC
Mountain View CA/Santa Clara CA/Dulles VA

Principal Product Manager, AOL Desktop Clients
(October 2008-March 2009)

Responsible for AOL Windows Desktop Client product vision, planning and execution.

• Worked closely with development team, access group, marketing and member services to ensure revenue and customer satisfaction goals were met or exceeded
• Delivered rapidly conceived and developed AOL 9.5 release, which required melding two disparate codebase technologies into a user familiar client to the user-base. This hybrid release, completed in under 5 months, introduced tabbed browsing to Classic AOL 9.x client.
• Worked closely with AOL Beta support to translate feedback and concerns from AOL loyal beta tester user base in continued improvement of AOL 9.5 and AOL 9.next.

Senior Technical Manager, Community Applications Development
(December 2007- October 2008)

Lead team responsible for development, testing and deployment of Community product initiatives for AOL’s
Community family of web properties.

• Staffed and lead team that developed and launched:
  • peopleconnection.aol.com redesign (moving web property from proprietary AOL Big Bowl onto open source-based linux, apache, tomcat, mysql, Atomics, java, jsp spec, java bean specification publishing/back end system – collectively known as DynaPub within Aol.
  • circavie.com (written and deployed using Ruby-on-Rails) developed in Dulles using agile/scrum methodology
  • pixnay.bebo.com (written and deployed using Ruby-on-Rails) developed in Dulles using agile/scrum methodology
• Staffed and lead team that began redesign of groups.aol.com.
  • Utilized and lead a truly global development team with 90% of development and 100% of QA being located at AOL Bangalore, India
  • Management responsibilities for both Technology development and Project teams included multiple direct reports and matrixed global virtual teams (East Coast, West Coast, Ireland, and India).
• Lived by “People are key” rule by:
  • sending team members to SXSW, Ruby Development conferences, Tech Cocktails
  • encouraging standards committee participation
  • encouraging technology sharing Brown bag lunches and tech breakfasts
  • required attention to Work/Life balance
• Lead global development and business teams during “sunset” of AOL Journals blogging platform and message boards as a result of business cost cutting decisions
  • Negotiated third party plan to offer journals.aol.com users a new home on blogger.com prior to sunset.
• Regularly presented reports to my senior leadership on ongoing strategic directions of various products and projects.
• Developed and then relied on critical associations with facilities and IC key players in support of divisional needs

Technical Manager, AIM Dashboard and Community in a Box (CiaB) Development
(January 2007-December 2007)

Lead team responsible for development, testing and deployment of CiaB product initiatives for AOL’s
Community family of web properties.

Management responsibilities for both Technology development and Project teams included multiple directreports, and a matrix global virtual teams (East Coast, West Coast, Ireland, and India).

• Launched ficlets.com (written and deployed using Ruby-on-Rails) developed in Dulles using agile/scrum
  methodology
• Joined forces with AOL development team in Bangalore India to launch first phase of redesign of AIM’s
  landing page dashboard.aim.com.
  • Introduced Agile/Scrum techniques to this global team
  • Traveled to Bangalore with Rally Software training team to sponsor two weeks of Scrum training
• Introduced brown-bag, executive open-forum and developer forum video taping for global team outreach
  using streaming video playback

Technical Manager, Infrastructure Development
(March 2004-January 2007)

Technical Manager of Infrastructure Development team responsible for proprietary core AOL tools used (SAPI,
SOML, Bucky, et al) that were underpinnings of AOL at the time.

• Guided development team through transformation from proprietary company to open source and open thinking with Service Oriented Architecture (SOA).
  • Staffed and lead development team built and deployed C and Java Frameworks for SOA java Framework for SOA
  • Staffed and lead development team that built and deployed Identity Mapping and Namespace Management Services for the SOA Initiative
• Developed prototype of Platform Integration Team
  • Mandate was to help guide external teams through our SOA vision
  • Negotiated various contracts with OSS Nokalva for use of their ASN.1/C Tools and Fast Web Services tools for C/C++ in our Frameworks

Technical Manager, Directory Server (LDAP) Development
(August 2001-March 2004)

Technical Manager of AOL Strategic Business Solutions and AOL Enterprise Software Development

• Rebuilt LDAP development, QA and Build teams, all AOL Enterprise labs and LDAP product
• Led multi-million dollar deal between AOL/Netscape and HP to deliver LDAP Directory Server in all HP OS flavors.
• Successfully delivered critical point and full releases of Directory Server to industry
• Supported development of AOL Communicator, a stand alone email client for Windows and Macintosh clients

Technical Manager, Directory Server (LDAP) Sustaining engineering 3
(June 1999 – August 2001)

Lead development team that provided key point (bug fix) releases of Directory Server to Sun and iPlanet
customers based on user and QA feedback. Team provided 24/7 back-line support as needed, In support of
deployed products.

Technical Support Manager, Major Accounts Support
(March 1997-June 1999)

Technical Manager responsible for managing a widely diverse group of technical support experts providing 24/7
front-line, specialized support. These experts kept the many companies that used Netscape Enterprise SuiteSpot
(Netscape’s Web, mail, groupware, and directory-server offerings) up and running for major corporations.

• Interfaced with all core product development teams
• Mentored young and upcoming developers

Technical Support Engineer, Major Accounts
(September 1996 – March 1997)

• Worked on Macintosh Dial-Up Kit (DUK) tool for Netscape Browser customization during the dial-up days of the internet
  • DUK allowed dial-up ISPs to customize Netscape Communicator installer to lock in their unique
    settings to ease users adoption during install on Macintoshes and PCs
• Provided support to Major Accounts within Netscape’s Technical Support organization.
  • Assigned to support Motorola remotely and onsite in Arizona as needed. (Major Accounts
    supported included DoD, Motorola, Lucent, Bristol Meyers Squibb and others.)

Developer Support Engineer
(October 1993-September 1996)
Apple Computer, Cupertino CA

Provided interface between world-wide third party product developers and core development teams within Apple

• Provided code and hardware support for third party developers
• Apple Developer Program membership administrator

MILITARY SERVICE:
United States Navy, 1970-1980, Honorably Discharged as GMM1 (E-6) Vietnam Veteran

EXPERTISE and SKILLS:

• Proficient with the use of Microsoft Office Suite and Primavera project portfolio management software.
• Certified Scrum Master
• Actively Pursuing PMP Certification
• Experienced in Complete Software Development Life-cycle and Infrastructure Change Process
• Effective Global Offshore Development Manager
• Waterfall/Agile Development Methodologies
• Program and Project Management
• Staff Management & Development